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Contacting RC Hobby Center Placing an order We use UPS, RPS, and United States Postal Service. All Internet orders generally will ship within 24hrs. Standard shipping generally takes 2-4 business days after pick-up. Next-day or express shipping is available for an additional charge. Shipping Rates Ordering outside the United States Returns or Exchanges Returns: Returned merchandise must be in unused condition and in its original packaging. The mounting of engines and accessories, running fuel through engines, cutting or pushing out the balsa sheets in kits, and other similar actions constitutes used merchandise and can not be returned. Radios must be returned with unmounted servos and switch harness. When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing and items are not packed properly to avoid damage to products and their boxes and/or packages. ARF kits are specially packaged to insure safe shipping of all contents. In order to receive credit for a returned ARF, the contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging. Exchanges: If you are requesting another item in exchange for returned merchandise, and if that item is a different price, please indicate how you wish to pay or be credited for the difference. (Check, MasterCard, Visa or in-house credit) Defects in an item: We deal with only the most reputable and reliable manufacturers in the R/C industry. This greatly limits the probability of defective merchandise. However, things do happen, Therefore Before Use: If you find an item to be defective directly out of the box (without use), please contact as soon as possible. All claims must be placed within 7 days of the invoice date for consideration. Please note that many manufacturers require problems be handled directly with them, particularly with electronic equipment and engines After Use: Defects found after the product is in use usually fall under the manufacturer's warranty. Service claims are handled between you and the manufacturer. If you need help locating the manufacturer please call and we will be happy to assist you. Damaged packages during shipping: If a package has been damaged in shipping and it is apparent when the package arrives at your door, Please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, save all of the paperwork and packing material with the damaged goods. If your package was sent via U.S. Mail Parcel Post, contact the Post Office, and they will give you further instructions. If your package was shipped UPS or RPS, call your local UPS or RPS office. They will send someone out to inspect the package and return it to us with a claim number. Usage and Liability: If you substitute or replace normal kit hardware and/or radio components with after-market
accessories, RC Hobby Center or manufacturer's cannot be held responsible for problems or equipment failure caused by
incompatibility or modifications. Price and/or Description Changes RC Hobby Center Inc. |
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